Shipping policy
SHIPPING POLICY
LiveAway — Operated by Geko Trading Limited
Effective Date: March 10, 2026
Last Updated: March 10, 2026
INTRODUCTION
This Shipping Policy ("Policy") describes in full detail the shipping and delivery practices of Geko Trading Limited, operating under the trade name LiveAway at www.liveaway.store (hereinafter "Company," "we," "us," or "our"). By placing an Order on the Website, you acknowledge that you have read, understood, and agreed to the terms of this Policy. This Policy is incorporated by reference into our Terms of Service.
All products sold through the Website are fulfilled by our third-party dropshipping and logistics partner, ZenDrop (ZenDrop, LLC), operating under the ZenDrop Pro service tier. Physical goods may be dispatched from fulfillment warehouses located in the United States or internationally, depending on the specific product and warehouse inventory availability at the time of fulfillment. The Company does not operate its own warehouse or shipping infrastructure.
SECTION 1 — ORDER PROCESSING TIME
1.1 Processing Window. After your Order is placed and payment has been successfully authorized, your Order enters a processing queue. Orders are typically processed and transmitted to our fulfillment partner within one (1) to three (3) business days, where "business days" are defined as Monday through Friday, excluding public holidays in Hong Kong SAR and the United States.
1.2 Order Cutoff. Orders placed over the weekend (Saturday or Sunday) or on a public holiday will begin processing on the next available business day.
1.3 Verification Holds. In certain cases, including where our fraud detection systems flag an Order for additional verification, order processing may be delayed by up to an additional three (3) business days. If your Order is subject to a verification hold, we will notify you by email.
1.4 High-Volume Periods. During high-volume periods — including but not limited to holiday shopping seasons, promotional events, flash sales, and product launches — processing times may be extended by an additional one (1) to five (5) business days beyond the standard window. We will provide advance notice on the Website of any anticipated processing delays during such periods.
1.5 Processing Time vs. Shipping Time. The processing window described above is distinct from and in addition to the transit time quoted below. Total delivery time is the sum of the processing window plus the carrier transit time.
SECTION 2 — SHIPPING DESTINATIONS
2.1 Primary Market. The Website primarily serves customers located in the contiguous United States (the "lower 48" states). Orders shipped to addresses within the contiguous United States will generally have the shortest available transit times.
2.2 Alaska, Hawaii, and United States Territories. Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands may experience extended transit times and may be subject to additional shipping fees. Availability to these destinations is not guaranteed for all Products.
2.3 International Shipping. The Company may offer international shipping to select countries, subject to product availability, carrier coverage, and applicable export/import regulations. International destinations, transit times, and any applicable surcharges will be displayed at checkout, if available. Not all Products are available for international shipment.
2.4 Restricted Destinations. The Company does not ship to any destination that is subject to trade sanctions, embargoes, or export restrictions under the laws of Hong Kong SAR, the United States, or any other applicable jurisdiction.
SECTION 3 — ESTIMATED TRANSIT TIMES
ALL TRANSIT TIMES STATED HEREIN ARE ESTIMATES ONLY AND ARE NOT GUARANTEES OF DELIVERY BY A SPECIFIC DATE. Actual delivery times may vary due to carrier capacity, weather events, natural disasters, public holidays, customs processing, mechanical failures, labor actions, and other circumstances beyond our control.
3.1 Domestic United States (Contiguous 48 States)
| Shipping Class | Estimated Transit Time (after processing) |
|---|---|
| Standard Shipping | 7 – 15 business days |
| Expedited Shipping (where available) | 5 – 10 business days |
3.2 Alaska and Hawaii
| Shipping Class | Estimated Transit Time (after processing) |
|---|---|
| Standard Shipping | 10 – 20 business days |
3.3 International Destinations (where available)
| Region | Estimated Transit Time (after processing) |
|---|---|
| Canada | 10 – 20 business days |
| Western Europe | 14 – 25 business days |
| Australia / New Zealand | 15 – 28 business days |
| Other International | 14 – 30 business days |
Transit times for international shipments are subject to significantly greater variability due to customs processing, local postal system performance, and international carrier routing.
SECTION 4 — SHIPPING COSTS
4.1 Display at Checkout. Applicable shipping costs are calculated and displayed at checkout before you confirm and pay for your Order. Shipping costs are determined based on the destination address, the weight and dimensions of the item(s) ordered, and the shipping method selected.
4.2 Free Shipping. Free shipping promotions, where offered, will be clearly stated on the Website and applied automatically at checkout when applicable conditions (e.g., minimum order value) are met. The Company reserves the right to modify, suspend, or discontinue free shipping promotions at any time without prior notice.
4.3 Shipping Cost Non-Refundability. Original shipping fees paid at checkout are non-refundable, except in cases where the Company has made an error (e.g., wrong item shipped) or where the item arrived damaged or defective.
SECTION 5 — ORDER TRACKING
5.1 Tracking Notification. Upon shipment of your Order, you will receive an automated email to the email address provided at checkout containing your order tracking number and a link to track your shipment through the relevant carrier's website.
5.2 Tracking Delays. Please note that tracking information may not update immediately upon shipment — it can take up to 24–72 hours after dispatch for tracking scans to appear in the carrier's system. This is normal and does not indicate a problem with your Order.
5.3 Carrier Responsibility. Once your Order has been dispatched from the fulfillment warehouse and a tracking number has been generated, the physical custody and responsibility for the package is transferred to the designated shipping carrier. The Company is not responsible for delays, misrouting, loss, or damage that occur while the package is in the carrier's possession, except as expressly provided in this Policy.
5.4 Multiple Packages. If your Order contains multiple items, those items may be shipped in separate packages, dispatched from different warehouses, and arrive on different dates. You will receive individual tracking numbers for each package.
SECTION 6 — CUSTOMS, DUTIES, AND IMPORT TAXES (INTERNATIONAL ORDERS)
6.1 Customer Responsibility. For all international Orders, the recipient is solely responsible for all customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), brokerage fees, and any other charges imposed by the destination country's customs and border authorities. These charges are not included in the price of the Product or the shipping fee at checkout.
6.2 No Control Over Customs. The Company has no control over customs inspection, processing times, or the imposition of import duties. We cannot predict what, if any, charges will be assessed by your country's customs authority.
6.3 Refusal to Pay Customs. If you refuse to pay applicable customs duties and the package is returned to our fulfillment partner, the Company reserves the right to deduct all return shipping costs and restocking fees from any refund issued. In such cases, original shipping fees will not be refunded.
6.4 Customs Declarations. The Company and its fulfillment partners will complete all required customs documentation truthfully and accurately. We will not, under any circumstances, misrepresent the value or contents of any shipment on customs documentation. Requests to do so will be refused.
SECTION 7 — DELIVERY FAILURES AND UNDELIVERABLE PACKAGES
7.1 Incorrect Addresses. You are solely responsible for providing an accurate, complete, and deliverable shipping address at checkout. The Company cannot be held liable for delivery failures, delays, or misdirected shipments resulting from address errors provided by the customer. If a package is returned to the fulfillment center due to an incorrect or incomplete address, you will be responsible for any additional re-shipping fees required to resend the package.
7.2 Failed Delivery Attempts. Most carriers will make multiple delivery attempts before returning a package. If you receive a delivery notice, please arrange re-delivery or collection promptly. Packages that are returned to sender as uncollected or undeliverable will be handled in accordance with Section 7.1.
7.3 Delivered But Not Received. If the carrier's tracking system records a successful delivery but you have not received your package, you should: (a) check with neighbors, building management, or household members; (b) contact the carrier directly to investigate the delivery; and (c) contact us at juan@gekotrade.com within fifteen (15) calendar days of the recorded delivery date. The Company will cooperate with the carrier's investigation process.
7.4 Liability Limitation. The Company's liability for lost, stolen, or misdelivered packages is limited to the purchase price of the affected item(s). We are not responsible for any consequential or incidental losses arising from non-delivery.
SECTION 8 — DELAYS AND FORCE MAJEURE
8.1 The Company shall not be liable for any delay in shipping or delivery caused by circumstances beyond our reasonable control, including but not limited to: acts of God; natural disasters; severe weather events; pandemics or public health emergencies; acts of war, terrorism, or civil unrest; government actions, trade restrictions, or embargoes; customs authority delays; carrier capacity constraints; labor disputes or strikes; infrastructure failures; or supply chain disruptions.
8.2 In the event of a force majeure delay, we will make reasonable efforts to communicate the anticipated impact on your Order and, where appropriate, offer cancellation and refund options.
SECTION 9 — CONTACT FOR SHIPPING INQUIRIES
All shipping and delivery inquiries, including requests for tracking updates, delivery issues, and address corrections, must be directed to:
Geko Trading Limited (operating as LiveAway)
Flat/RM 511, 5/F Ming Sang Industrial Building
19-21 Hing Yip Street, Kwun Tong
Kowloon, Hong Kong SAR
Company/VAT/Trade Registration No.: 74906915
Email: juan@gekotrade.com
Phone: +1 (213) 774-5017
Website: www.liveaway.store
Please include your full name, order number, and a description of your inquiry in all correspondence to ensure a timely response.
This Shipping Policy was last reviewed and updated on March 10, 2026.